General terms

Terms of Use

The provisions defined here ("Terms of Use") relate to the use of the website of Plinara d.o.o. and all content and web services provided herein. By using this website and the related web services, you accept all the terms and conditions defined by Plinara d.o.o.

Plinara d.o.o. may update the General Terms and Conditions of Use from time to time, so be sure to check them from time to time. Your use of this website following any updates implies your consent to such modified terms. If you do not agree with these General Terms and Conditions of Use, you are not authorized to access and use this website and the web services they provide.

Copyright

Plinara d.o.o. holds the copyright to the content of this website. You are authorized by Plinara d.o.o. to view, download, print, copy, distribute, and use the content published on this website provided the following conditions are met: no modifications are made without prior written consent from Plinara d.o.o., and the materials are used solely for informational purposes and for personal or non-commercial use. Any viewing, downloading, use, etc., of any document published on this website implies your acceptance of the General Terms and Conditions of Use of this website.
If you do not agree with these General Terms and Conditions, any viewing, downloading, copying, or forwarding of content from this website, whether electronically or otherwise, is not permitted. If you are interested in using this website in any way other than as described above, please contact Plinara d.o.o. using the contact information published on these pages.

Website Discontinuation 

Plinara d.o.o. reserves the right to modify or discontinue this website or the web services offered through them at any time and for any reason, with or without prior notice. Plinara d.o.o. will not be liable to you or any third party for any changes or discontinuation of any of these web pages or web services. The provisions of these General Terms and Conditions of Use remain valid despite the possible discontinuation of this website or the web services offered.

Personal Data

Plinara d.o.o. is committed to protecting customers' personal data by collecting only necessary, basic information about customers/users needed to fulfil our obligations; informing customers about how the collected data will be used, regularly giving customers the option to choose the use of their data, including the option to decide whether or not to remove their name from the lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who require such data to perform their job. All employees of Plinara d.o.o. and business partners are responsible for adhering to privacy protection principles.

Payment of Invoices for Gas Delivered

Invoices for delivered gas can be paid on these pages using credit cards such as Amex, Mastercard, Maestro, Visa, and Diners.
 

Consumer Complaints

Consumers have the right to submit complaints to the Complaint Commission via the link on the website or in person at the headquarters of Plinara d.o.o. from 07:00 to 13:00 (break from 10:30 to 11:00) on working days.

Links

This website may contain links to other websites or sources. Plinara d.o.o. is NOT responsible for the textual and/or advertising content or for the products offered on those websites/sources, nor is it responsible for the content accessible through them, the possibility of use or the accuracy of the content. Use the links at your own risk.

Notes

Plinara d.o.o. DOES NOT GUARANTEE: THAT THE CONTENT ON THIS WEBSITE IS FREE FROM ERRORS OR SUITABLE FOR ANY PURPOSE; THAT THESE WEBPAGES OR WEB SERVICES WILL FUNCTION WITHOUT ERRORS OR INTERRUPTIONS; THAT THEY WILL SUIT YOUR NEEDS OR INTENDED USE; THAT THE IMPLEMENTATION OF SUCH CONTENT WILL NOT INFRINGE PATENTS, COPYRIGHTS, TRADEMARKS, OR OTHER RIGHTS OF ANY THIRD PARTY.

Termination of Use

If you do not agree with these General Terms and Conditions or if you are not satisfied with the website or web services provided by Plinara d.o.o., you can terminate your use of this website and web services.

Plinara d.o.o. is NOT LIABLE TO YOU OR THIRD PARTIES FOR ANY DAMAGES ARISING DIRECTLY, INDIRECTLY, INCIDENTALLY, OR CONSEQUENTIALLY, RELATED TO OR RESULTING FROM YOUR USE, MISUSE, OR THE INABILITY TO USE THE WEBSITE AND WEB SERVICES OF PLINARA D.O.O. EVEN IF YOUR CLAIM MAY BE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, REGARDLESS OF OUR AWARENESS OF THE POSSIBILITY OF SUCH DAMAGES. PLINARA D.O.O. DISCLAIMS ANY LIABILITY. ACCEPTING THIS LIMITATION OF OUR LIABILITY IS A NECESSARY CONDITION FOR USING THIS WEBSITE AND WEB SERVICES.

Modification of the General Terms and Conditions of Use

Any amendments or supplements to these General Terms and Conditions of Use will not be valid unless published by Plinara d.o.o. on this website. Any modification published on this website by Plinara d.o.o. becomes immediately valid, and any further use of this website or the offered web services will imply your acceptance of the amended provisions.

All inquiries regarding these General Terms and Conditions of Use can be directed to the email address plinara@plinara.hr.

Details on the point of sale:

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Products and/or services

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Terms of sale:

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Description of Confidential Data Protection Methods

Protection of Personal Data and Card Information

PLINARA d.o.o. is committed to protecting customers' personal data by collecting only necessary, basic information about customers/users required to fulfil our obligations; informing customers about how their collected data will be used, regularly providing customers with the option to choose the use of their data, including the possibility to decide whether to remove their name from lists used for marketing campaigns. All user data is strictly safeguarded and is accessible only to employees who need this information to perform their duties. All employees of PLINARA d.o.o. and business partners are responsible for adhering to privacy protection principles.

Statement on Protection of Personal Data Transfer

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Statement on the Use of Monri WSPay

PLINARA d.o.o. uses Monri WSPay for online payments.

Monri WSPay - Web Secure Payment Gateway

Monri WSPay is a secure online payment system that enables real-time payments by credit and debit cards and other payment methods. Monri WSPay provides secure entry and transfer of card data, which is also validated by the PCI DSS certificate that Monri WSPay holds. Monri WSPay uses a 256-bit SSL encryption certificate and the TLS 1.2 cryptographic protocol as the highest level of security for the entry and transfer of data.